Contractors: Doing it Right

Just how important is a strong culture?

CONTRACTORS: Doing it Right Not Just Getting It Done answers that question with real life examples of companies that have seen outstanding results in one of the toughest markets around. The importance of building and maintaining a strong culture is the key for the longevity and success of businesses.

This book looks at elements of company culture and branding as they relate specifically to the American residential construction industry. The companies featured reveal how their cultures began, have grown and changed and where they are going in the future. Challenges they have faced and are facing are also discussed! Interestingly, being a company that does the right thing is often a challenge itself!

Companies featured in the book include: Capizzi Home Improvement, Carnemark Systems + Design, Harrell Remodelling, Lakeside Exteriors, Marrokal Design & Remodeling, Out of the Woods Construction & Cabinetry, Inc., Stebnitz Builders, Riggs Construction, and The Klein Companies.

Contractors: Doing it Right Cover

Who wrote the forewords?

Iris Harrell, Harrell Remodeling in Mountain View, CA

Iris Harrell never dreamed she would found a hugely successful design + build remodeling company. It was her life partner, Ann Benson, who introduced her to her true talent and passion. "Ann presented me with an electric drill to hang pots and pans in our home in Dallas," Iris beams. In 1985, Iris decided to do the unexpected, opening her own remodeling business in California. Iris' values and ethics have translated into a highly respected, award-winning design + build remodeling company.

Iris has taught design and remodeling courses at the community college level throughout the Bay Area. She is a regularly invited speaker at national conventions, such as the National Association of Home Builders (NAHB) and National Association of the Remodeling Industry (NARI) conventions, where she encourages other remodeling contractors to hire women into non-traditional jobs.


Steve KleinSteve Klein, The Klein Companies in Central & South, TX

Steve Klein has been involved in residential, commercial, and development construction for his entire adult life. He takes a hands-on approach to design, planning, and ensuring each project is done right. Whether you wish to build in the $100, 000's or millions, you are important to Steve.

When he is not working with clients or running his companies, he is very involved with his family's activities. He also takes time to write articles for national building publications and speak at industry conventions and symposiums on such topics as quality systems and processes, customer service, and marketing. He is actively involved in the communities he builds in.


Photo_TomWebTom Capizzi, Jr., Capizzi Home Improvement in Cotuit, MA

Mr. Thomas Capizzi, Jr. is President of Capizzi Home Improvement, a home improvement company on Cape Cod, MA that has been in business since 1976. Mr. Capizzi has built the business into the area’s leading home improvement company, which is currently thriving under his leadership, along with a team of professionals, and dominating the local market in Cape Cod, Massachusetts.

Mr. Capizzi has been awarded numerous awards in various sales contests, Most Valuable Player in 2000, Best Boss in 2006 and 2008, as well as Company of the Year in 2006, both on a national and regional level by Certified Contractors Network. Mr. Capizzi has been featured in numerous magazines for his expertise in construction remodeling and was awarded as one of the "Top 50 Remodeling Companies" from Remodeling Magazine in 1993. His company has made the "Largest 500 Remodeling Companies" list for the past 12 years in Qualified Remodeling Magazine. Mr. Capizzi is frequently a teacher and speaker, training contractors around the country on sales and financial management, as well as business strategies to be successful in today’s construction industry.

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